Refund policy

At Luvyh Store, we prioritize customer satisfaction and strive to deliver products of the highest quality. Please carefully review our Return and Refund Policy for a clear understanding of our procedures.

1. No Return Policy:

We adhere to a strict "No Return" policy for most of our products due to their nature. Please ensure that you are confident in your purchase before placing an order.

2. Exception: Damaged Products

If you receive a damaged product, we understand your concern and are here to assist you. We offer the following guidelines for returning damaged items:

• Video Recording Requirement: Before opening the package, we kindly request you to record a video of the unboxing process. This video is crucial in case of any damage claims.
• Email Notification: Immediately after unboxing, please send the unboxing video and a written explanation of the damage to luvyhindia@gmail.com. Kindly mention the reason for the return.

3. Refund Process:

• Refunds for damaged products are only initiated upon approval by our administrative team.
• If your return is approved, we will provide instructions for returning the damaged product to our specified address.
• Once we receive the damaged product and verify its condition, we will process your refund.
• Refunds will be made through the original mode of payment and can take up to 7 days to reflect in your account.

4. Return and Refund Conditions:

• The returned product must be in its original condition, including all accessories and packaging.
• A damaged product will only be accepted for return if a video recording of the unboxing process is provided.
• Refunds are subject to administrative approval.

5. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to us at luvyhindia@gmail.com. We are here to assist you throughout the process.

By placing an order with Luvyh Store, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms.